September 14, 2018
My wife and I have rented two storage units at this specific location for several years. Our previous storage units were under contract with a competitor who constantly increased the cost of rentals at exorbitant rates. In addition, the manager and staff were not professional, cordial or customer service oriented As a result we terminated our contract and finally found a facility close by our residence. The Michigan Ave. location was ideal and suited our purpose. The rental cost was reasonable and clean. However, one of the most important reasons for switching to the Michigan Ave. location was the attitude, congeniality, competency and professionalism of the management staff, namely, Becky and Elaine. They both reflected a positive caring approach in dealing with the public at large. These two young ladies are indeed an asset to the company. Recently I stopped by to conduct business and found out that Becky had relocated to another state. What a tremendous loss, however, I am extremely happy to hear that Elaine will continue her employment at this location. I hope that Elaine will replace Becky and project that great disposition in handling the managerial tasks.